TMV Water Testing is committed to protecting your privacy and handling your personal information responsibly.
TMV Water Testing is a trading style of Absolute Water Compliance Limited, registered in England & Wales under company number 14264466.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us or use our services.
Who We Are
For the purposes of UK data protection law, Absolute Water Compliance Limited is the data controller responsible for personal information collected through the TMV Water Testing website and services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information Do We Collect?
We may collect personal information when you contact us, submit an enquiry or use our services.
This may include:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Property or site address
- Details about your TMV water testing requirements
- Information you provide within an enquiry or correspondence
- Website usage and technical information, such as your IP address, browser type and device information
We only collect information that is relevant to providing our services, responding to enquiries or operating our website.
How Do We Collect Your Information?
We may collect personal information when you:
- Complete a contact or enquiry form
- Contact us by telephone or email
- Request information about our services
- Arrange TMV water testing
- Communicate with us regarding an existing service
- Visit or interact with our website
Some technical information may also be collected automatically through cookies and similar technologies.
How Do We Use Your Personal Information?
We may use your personal information to:
- Respond to enquiries
- Provide information about our TMV water testing services
- Arrange appointments and site visits
- Provide requested services
- Prepare quotations or service information
- Communicate with you about ongoing work
- Maintain appropriate business and service records
- Process invoices and payments
- Improve our website and services
- Meet our legal and regulatory obligations
- Protect our legitimate business interests
We will only use personal information where we have an appropriate lawful basis for doing so.
What Are Our Lawful Bases for Processing?
Depending on the circumstances, we may process your personal information because:
- It is necessary to take steps before entering into a contract or to perform a contract with you
- We have a legitimate business interest in responding to enquiries, providing our services and operating our business
- We need to comply with a legal obligation
- You have provided consent where consent is required
Where we rely on legitimate interests, we consider whether our interests are balanced against your privacy rights.
Do We Share Your Personal Information?
We do not sell your personal information.
We may share information with trusted third parties where necessary to operate our business or provide our services. These may include:
- Service providers and contractors
- IT and website service providers
- Professional advisers
- Payment or accounting providers
- Regulatory bodies or authorities where required by law
Where third parties process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.
How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate retention period may depend on the type of information, the services provided and any legal, accounting or regulatory requirements that apply.
When personal information is no longer required, it will be securely deleted or otherwise disposed of where appropriate.
How Do We Protect Your Information?
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
While we take appropriate steps to protect information, no website or electronic communication system can be guaranteed to be completely secure.
Cookies
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve the user experience.
Some cookies are necessary for the website to function, while others may be used for analytics or other purposes.
Where required, you will be given the opportunity to manage your cookie preferences.
Marketing Communications
We may contact you about relevant services where we have an appropriate lawful basis to do so.
Where marketing communications are based on consent, you can withdraw your consent at any time. You can also ask us to stop sending marketing communications by contacting us or using any unsubscribe option provided.
Third-Party Websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
International Data Transfers
Some service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure suitable safeguards are in place where required by applicable data protection law.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain types of processing
- Request the transfer of your information where applicable
- Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exemptions.
If you wish to exercise any of your data protection rights, please contact us.
Complaints
If you have concerns about how your personal information has been handled, please contact us so we can investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, services or legal obligations.
Any updated version will be published on this website.
Contact Us
If you have any questions about this Privacy Policy, how we use your personal information or your data protection rights, please contact TMV Water Testing through the contact details provided on our website.